Protocol & Strategy Consulting
INTERNATIONAL PROTOCOL & STRATEGIC COMMUNICATIONS CONSULTING
In partnership with GUEST FRANCE — the exclusive partner of École hôtelière de Lausanne (EHL) in France — May’s Group provides specialized training in protocol, etiquette, hospitality, customer experience, and strategic communication. Tailored to each organization’s needs, our programs combine expertise, flexibility, and measurable results.
Designed for both public and private sectors, these programs empower teams to deliver exceptional service, overcome challenges confidently, and uphold the highest standards of professionalism and excellence.
WHY TO INVEST IN TRAINING
The Human Advantage in a Changing World
Customer expectations shift fast. The smartest investment is training your people closing the experience gap, boosting confidence and productivity, and building brand ambassadors. A learning culture keeps teams agile through digital change and market shifts, improves retention, and attracts top talent. In short: train to deliver excellence, stay ahead, and grow sustainably.
Training Courses
Customer Service / Service Excellence
Designing The Customer Journey
Essentials of Protocol & Etiquette
Service Management
Be Customer or User Oriented
Financial Etiquette & Executive Presence in Public Administration
Fundamentals of Hospitality for Hotels and Restaurants
Media Etiquette and Protocol
Military Protocol & Etiquette
Fundamentals of Military Protocol & Etiquette
Training Program
Program Design & Delivery
• Standard programs tailored to each target group
• Short courses (3–5 days) combining theory, workshops
and practical application
• Fully customized programs developed based on an
assessment of each institution’s needs
Delivery Locations
• At the client’s premises
• At an agreed location worldwide
• France
• Switzerland